When to call S&S
- A confirmed compressor failure
- Repeated electrical trips associated with the system
- An outdoor unit running without effective cooling
- A major repair estimate you want explained
Understand the cause and the scope
A compressor that will not start is not automatically a failed compressor. Power, controls, starting components, and operating conditions need evaluation. When replacement is appropriate, equipment compatibility and the condition of the remaining refrigerant circuit matter.
Make a confident decision
Ask for a comparison that includes the compressor, labor, refrigerant-related work, other materials, and applicable coverage. A manufacturer-covered part does not necessarily cover the complete repair cost. System age, other failing components, and your plans for the home should inform the decision.
Built for Gulf Coast conditions
Southwest Louisiana systems work through long cooling seasons, high humidity, salt-influenced air, storms and heavy rainfall. The recommendation should consider drainage, corrosion exposure, airflow and recovery after outages—not equipment capacity alone.
Read the Southwest Louisiana humidity guide · Read the outdoor-equipment corrosion guide
Equipment and registration
S&S is a Carrier - Tempstar Elite Dealer and an approved Trane Dealer. Ask which brand and model fit the project. Manufacturer registration controls eligibility for extended parts coverage. S&S submits registration where possible; the customer should retain and check the manufacturer confirmation. The manufacturer’s written eligibility and warranty terms control.
Parts coverage and workmanship coverage
Manufacturer parts coverage and S&S workmanship coverage are separate. A manufacturer parts warranty covers the part only; diagnostic labor, refrigerant, freight and miscellaneous materials are billable unless covered under the S&S labor warranty. Standard S&S coverage is one year on installation workmanship and 90 days on repairs, unless a longer period is stated in writing on the estimate or purchased as an extended labor plan. Covered workmanship corrections include labor during normal business hours. Maintenance requirements, exclusions and other written conditions apply.
Request the reasoning behind a major component diagnosis
A compressor replacement deserves a clear explanation of the findings. Ask what supports the diagnosis, what related operating conditions were considered, and whether another component or system condition needs correction at the same time. A description of the symptom alone is not the complete repair rationale.
Bring prior electrical or refrigerant repair invoices into the conversation. For an intermittent failure, note whether it followed an outage or happened only after extended operation. You can provide that history without opening the equipment or trying to test electrical components yourself.
Compare the full repair with the system that will remain
If complete replacement is the better path, ask about available financing through Wells Fargo Bank, N.A. Subject to credit approval. Monthly payments are required; the eligible purchase and current lender terms determine available options. Start with a complete written estimate and review the lender disclosures before applying.
List the compressor, associated refrigerant-circuit work, materials, labor, access, and applicable coverage. Ask whether the proposed part is covered and which costs remain your responsibility. Then consider the condition of the indoor coil, outdoor unit, controls, and other retained components.
When replacement is a reasonable alternative, compare complete scopes rather than the price of a compressor against the price of an outdoor unit alone. Ask what risk or known limitation remains after the repair and what the replacement option actually changes. Keep the diagnosis, estimate, and warranty explanation together for the decision.
- Diagnosed failure and related concerns
- Complete installed repair cost and coverage
- Known condition of the remaining equipment
- Repair scope versus complete replacement scope
Your questions, answered
Can I reset a compressor to fix it?
Follow only the normal operating instructions in your equipment manual. Repeated trips or failed starts need diagnosis. Do not open electrical panels, bypass a safety, or repeatedly reset a breaker.
How do I arrange a visit?
Request service online or call 337-287-2132. We confirm your address, equipment, and available appointment.
How does S&S stand behind the work?
Our standard written workmanship coverage is one year on installations and 90 days on repairs unless a different written term applies. Maintenance requirements and other conditions apply; equipment warranties are separate.
Failure to maintain your unit according to the manufacturer’s instructions may void coverage under its 5- or 10-year factory parts warranty. Keep your maintenance records. The manufacturer’s written terms determine your coverage.
Read warranty requirementsPrice verified September 15, 2026. There is no additional travel fee anywhere we serve. The standard diagnostic is waived when S&S performs the approved repair for a Comfort Priority Club member; a no-repair visit still pays the diagnostic. Club benefits do not discount or waive after-hours dispatch or diagnostic fees or overtime premiums. Any repair is quoted separately before work proceeds.
AC repair in Lake Charles, Moss Bluff, Sulphur and Westlake
S&S accepts repair requests throughout these Southwest Louisiana service areas. Choose your community to review ZIP coverage, local service details and the information to have ready before a visit. The office confirms the complete address, equipment and available appointment.
AC repair in Lake Charles, LA
Repair requests are available for Lake Charles postal addresses in 70601, 70605, 70607 and 70615.
AC repair in Moss Bluff, LA
Repair requests are available in 70611, including Moss Bluff addresses that use Lake Charles as the postal city.
AC repair in Sulphur, LA
Repair requests are available in 70663 and 70665. Tell us whether the problem began today or has affected comfort longer.
AC repair in Westlake, LA
Repair requests are available in 70669. Tell us whether the problem affects the whole property or particular rooms.