When to call S&S
- A previous low-refrigerant diagnosis
- Repeated refrigerant additions
- Cooling loss or ice that needs evaluation
- An estimate for a leaking coil
Understand the cause and the scope
Low performance alone does not prove a leak. Airflow and other operating conditions must be considered. Once a leak is confirmed, the location and component condition guide the repair options. The refrigerant type must match the equipment; different refrigerants are not interchangeable.
Make a confident decision
Ask what leak detection, repair, testing, and refrigerant are included. For an older system, compare the repair with replacement instead of assuming repeated additions are the least expensive long-term path. Keep previous invoices so the history is available.
Keep leak detection, leak repair, and recharge distinct
Ask what has been established so far. A low-refrigerant finding, a located leak, a repaired component, and restored operation are different points in the process. The proposal should explain which stage is included and what happens if detection identifies a component that needs a separate repair decision.
If refrigerant has been added before, keep the dates and invoices available. Repeated additions are useful history when evaluating the next step. Ask for the component or location found, the repair proposed, and how the result will be checked under the approved scope.
Make the repair fit the actual equipment
Record the equipment’s model information and refrigerant designation when they are safely available. Ask how the proposed materials and component match the system and what costs are included. Do not assume that a name mentioned in another estimate is an interchangeable substitute for your equipment’s refrigerant.
EPA describes certification requirements for work that opens or can release refrigerant from the circuit. Leave that work to qualified personnel. Your useful role is to provide the repair history, understand the scope, and retain the final documentation—not attach gauges or attempt a recharge.
- Detection scope and the next approval point
- Located component and proposed correction
- Testing, refrigerant, materials, and labor included
- Parts coverage and any costs outside it
Sources: EPA: refrigerant work and Section 608 certification
Your questions, answered
Is refrigerant included in the parts warranty?
Not necessarily. Manufacturer parts coverage usually differs from labor and refrigerant coverage. Your equipment warranty and S&S’s written terms control.
How do I arrange a visit?
Start with the scheduling page or call 337-287-2132. We confirm your address, service zone, equipment, and available appointment.
How does S&S stand behind the work?
Our standard written workmanship coverage is one year on installations and 90 days on repairs unless a different written term applies. Maintenance requirements and other conditions apply; equipment warranties are separate.
Failure to maintain your unit according to the manufacturer’s instructions may void coverage under its 5- or 10-year factory parts warranty. Keep your maintenance records. The manufacturer’s written terms determine your coverage.
Read warranty requirements