When to call S&S
- The displayed temperature seems wrong
- The system does not respond to settings
- Schedules or modes are confusing
- You want to explore connected controls
Understand the cause and the scope
A control issue can originate in the thermostat, its location, the wiring, or the equipment it operates. Heat pumps and multi-stage systems require appropriate configuration. We check compatibility before recommending a replacement.
Make a confident decision
Tell us which features matter: simple operation, scheduling, remote access, or temperature consistency. Ask about Wi-Fi requirements, power needs, and setup. A thermostat upgrade cannot correct an undersized duct or a mechanical failure elsewhere in the system.
Ask about HVAC financing
Start with a written project estimate, then ask about available financing through Wells Fargo Bank, N.A. Subject to credit approval. Monthly payments are required; the eligible purchase and current lender terms determine available options.
Review financing detailsBuilt for Gulf Coast conditions
Southwest Louisiana systems work through long cooling seasons, high humidity, salt-influenced air, storms and heavy rainfall. The recommendation should consider drainage, corrosion exposure, airflow and recovery after outages—not equipment capacity alone.
Read the Southwest Louisiana humidity guide · Read the outdoor-equipment corrosion guide
Equipment and registration
S&S is a Carrier - Tempstar Elite Dealer and an approved Trane Dealer. Ask which brand and model fit the project. Manufacturer registration controls eligibility for extended parts coverage. S&S submits registration where possible; the customer should retain and check the manufacturer confirmation. The manufacturer’s written eligibility and warranty terms control.
Parts coverage and workmanship coverage
Manufacturer parts coverage and S&S workmanship coverage are separate. A manufacturer parts warranty covers the part only; diagnostic labor, refrigerant, freight and miscellaneous materials are billable unless covered under the S&S labor warranty. Standard S&S coverage is one year on installation workmanship and 90 days on repairs, unless a longer period is stated in writing on the estimate or purchased as an extended labor plan. Covered workmanship corrections include labor during normal business hours. Maintenance requirements, exclusions and other written conditions apply.
Choose useful controls for the equipment you own
Start with the features you will actually use: easy temperature changes, a weekly schedule, remote access, or information about operation. Then ask whether the proposed thermostat works with the equipment, staging, accessories, and wiring in your home. Keep the existing control’s model information if you have it.
ENERGY STAR smart-thermostat criteria include scheduling, operating feedback, and basic thermostat function without connectivity to the service provider. Those are useful questions to ask about any candidate product; the exact features and setup still depend on the selected model.
Separate a control problem from a system problem
Explain whether the issue is the displayed temperature, an unwanted schedule, a lost connection, or equipment that does not respond. Record when it happens and whether anyone recently changed settings. If the home is uncomfortable despite the system following the thermostat’s command, describe that difference too.
After installation or repair, ask for a demonstration of the normal modes, schedule changes, overrides, and any auxiliary-heat settings that apply. Keep account ownership and recovery information under your control. A convenient app is most useful when everyone in the household understands the basic operation.
- Equipment compatibility and required wiring work
- Normal operation during Wi-Fi interruption
- Schedule, override, and homeowner account setup
- Included orientation and available product support
Your questions, answered
Will a smart thermostat guarantee lower bills?
No. Results depend on operation, the home, equipment, weather, and utility rates. Choose controls for useful features and compatible operation rather than a guaranteed dollar saving.
How do I arrange a visit?
Request service online or call 337-287-2132. We confirm your address, equipment, and available appointment.
How does S&S stand behind the work?
Our standard written workmanship coverage is one year on installations and 90 days on repairs unless a different written term applies. Maintenance requirements and other conditions apply; equipment warranties are separate.
Failure to maintain your unit according to the manufacturer’s instructions may void coverage under its 5- or 10-year factory parts warranty. Keep your maintenance records. The manufacturer’s written terms determine your coverage.
Read warranty requirementsPrice verified September 15, 2026. There is no additional travel fee anywhere we serve. The standard diagnostic is waived when S&S performs the approved repair for a Comfort Priority Club member; a no-repair visit still pays the diagnostic. Club benefits do not discount or waive after-hours dispatch or diagnostic fees or overtime premiums. Any repair is quoted separately before work proceeds.
AC repair in Lake Charles, Moss Bluff, Sulphur and Westlake
S&S accepts repair requests throughout these Southwest Louisiana service areas. Choose your community to review ZIP coverage, local service details and the information to have ready before a visit. The office confirms the complete address, equipment and available appointment.
AC repair in Lake Charles, LA
Repair requests are available for Lake Charles postal addresses in 70601, 70605, 70607 and 70615.
AC repair in Moss Bluff, LA
Repair requests are available in 70611, including Moss Bluff addresses that use Lake Charles as the postal city.
AC repair in Sulphur, LA
Repair requests are available in 70663 and 70665. Tell us whether the problem began today or has affected comfort longer.
AC repair in Westlake, LA
Repair requests are available in 70669. Tell us whether the problem affects the whole property or particular rooms.