Comfort Priority Club for $19.95/month.

Membership terms

Your selected offer identifies the covered service address, system count, start date, billing frequency and amount. Each membership year begins on your plan anniversary. Two seasonal plan visits cover all systems included in your selected offer.

1. AUTOMATIC RENEWAL AND BILLING Monthly coverage is $19.95 per month for one system plus $8 per month per additional covered system at the same property. Annual prepaid coverage is $219 for one system or $308 for two systems. Additional annual systems are $89 each and must appear in the agreed total before enrollment. Monthly plans bill monthly; annual plans bill annually. Your selected billing frequency continues until canceled; annual plans do not automatically convert to monthly billing. Recurring card payments use the payment authorization given during enrollment. We will remind annual members before the anniversary renewal charge.

2. CANCELLATION AND INITIAL TERM To cancel, email Operations@sandshvac.net or call 337-287-2132. Provide your name, covered address and requested cancellation date. We will confirm the cancellation and any applicable settlement. Contact us before your next renewal charge to stop that renewal. Monthly memberships have a 12-month initial term. If canceled during that term, the early-cancellation settlement is $168 for each completed seasonal plan visit, less membership payments already made, with a $0 minimum and a cap equal to the unpaid membership payments remaining in that initial term. After the initial 12 months, there is no early-cancellation settlement. Charges for separately authorized work remain separate. Annual prepaid cancellation refunds are based on the amount actually paid for the current membership year minus $168 for each completed seasonal plan visit in that year, with a $0 minimum. One seasonal plan visit covers all included systems; the visit count is not multiplied by the number of systems. No additional amount is owed under this annual cancellation formula. For a $219 annual plan, refunds after zero, one or two completed visits are $219, $51 or $0. For a $308 annual plan, they are $308, $140 or $0. This formula also applies to later prepaid membership years.

3. REPAIR AND DIAGNOSTIC BENEFITS Members receive 10% off eligible repair parts and labor for existing equipment. It excludes system or unit replacements, installations, coils supplied as replacement equipment, new construction, ductwork replacement projects, equipment add-ons, diagnostics and membership charges. The standard $160 diagnostic fee is waived when S&S performs the approved repair. Club benefits do not discount or waive after-hours dispatch or diagnostic fees or overtime premiums. Eligible repair discounts are calculated separately from excluded charges.

4. LOYALTY REPLACEMENT CREDIT. Each completed year of continuous active membership earns a $100 credit toward a complete system replacement performed by S&S HVAC, up to a maximum of $500. The credit has no cash value and applies while your membership is active. A complimentary first year included with a qualifying new system installation counts as a membership year.

5. TWO SEASONAL VISITS Each membership year includes one Cooling Readiness Tune-Up and one Heating Safety Check for every covered system, with findings and photos kept in your service record. Cooling visits are scheduled February-May and heating visits October-December. A winter heating visit may replace the fall heating visit if a heating concern arises; it is not a third visit. We will contact you to arrange appointments. Visits do not accumulate across years, except that we will honor a visit we could not get scheduled. Visits have no cash value.

6. PRIORITY SERVICE. Member calls are scheduled ahead of non-member calls, including after major weather events. Priority means first in line - it is not a guarantee of same-day service during extreme demand.

7. COVERED SYSTEMS AND PROPERTY Coverage is limited to the systems and service address listed in the selected offer. Additional systems at that property receive the same included benefits when added to the agreed coverage and price. A separate property requires its own agreement.

8. TRANSFER. Memberships transfer free of charge to a new owner of the same property. Memberships do not follow the member to a new address, but we'll be glad to start you a new one at your new home.

9. NOT INCLUDED. Membership does not cover the cost of repairs, parts, refrigerant, filters, or equipment. It covers the benefits listed above.

10. CHANGES. Plan pricing may be adjusted with 30 days' written notice. Price changes never apply during your initial term or to the remainder of a prepaid year.

These paid-plan terms do not establish a complimentary installation year. Any complimentary coverage and later paid enrollment must be documented separately. Existing accepted agreements retain their accepted terms.