Comfort that keeps going.

Membership terms

1. BILLING. Monthly memberships bill to your card on file and renew automatically each month. Annual prepaid memberships renew on your anniversary date - we will remind you before any renewal charge. Your membership year runs from your join date.

2. INITIAL TERM AND EARLY CANCELLATION. New memberships include a 12-month initial term, and your benefits begin immediately. If you cancel before completing 12 months, we simply true things up: tune-up visits you have already received are billed at our standard tune-up rate of $168 per visit, less the membership payments you have already made - and never more than the payments remaining in your initial term. After 12 months, cancel anytime with nothing owed. Annual prepaid members who cancel mid-year receive a refund of their unused months, less the standard value of visits already delivered.

3. REPAIR DISCOUNT SCOPE. The 10% member discount applies to repairs of existing equipment only - parts and labor. It does NOT apply to: full or partial system replacements, new unit installations (condensers, furnaces, air handlers, coils, mini-splits, package units), new construction work, ductwork replacement projects, or equipment add-ons such as air purification or surge protection systems. Your loyalty replacement credit (see #4) is our member benefit for replacements.

4. LOYALTY REPLACEMENT CREDIT. Each completed year of continuous active membership earns a $100 credit toward a complete system replacement performed by S&S HVAC, up to a maximum of $500. The credit has no cash value and applies while your membership is active. A complimentary first year included with a qualifying new system installation counts as a membership year.

5. TUNE-UP SCHEDULING. Your two visits are one cooling tune-up, scheduled in our spring season (February-May), and one heating check, scheduled in our fall season (October-December) - or in winter if a heating concern comes up before we get you on the fall schedule. One of each per membership year. We will contact you when each visit is due. Visits don't accumulate year over year - but if a visit went undelivered because we couldn't get you scheduled, we'll honor it. Visits have no cash value.

6. PRIORITY SERVICE. Member calls are scheduled ahead of non-member calls, including after major weather events. Priority means first in line - it is not a guarantee of same-day service during extreme demand.

7. MULTIPLE SYSTEMS. The base membership covers one complete HVAC system. Each additional system on the same property can be added at the additional-system rate and receives the same benefits.

8. TRANSFER. Memberships transfer free of charge to a new owner of the same property. Memberships do not follow the member to a new address, but we'll be glad to start you a new one at your new home.

9. NOT INCLUDED. Membership does not cover the cost of repairs, parts, refrigerant, filters, or equipment. It covers the benefits listed above.

10. CHANGES. Plan pricing may be adjusted with 30 days' written notice. Price changes never apply during your initial term or to the remainder of a prepaid year.