When to call S&S
- Seasonal preparation
- A heat pump using auxiliary heat unexpectedly
- Uneven warmth or airflow
- Missing maintenance documentation
Understand the cause and the scope
We start with the equipment type and your observations, then assess the applicable controls and components. Heating and cooling share parts of the air-distribution system, so airflow concerns should not be ignored just because the season changed.
Make a confident decision
Ask which checks apply to your system, which findings need repair, and when the next visit should occur. S&S recommends twice-yearly professional maintenance; your manufacturer’s instructions and written warranty remain the authority for required care.
Identify the heating equipment before choosing the visit
A thermostat’s heat setting does not identify all the equipment involved. Tell the office whether you have a heat pump, a gas furnace, electric heat, or an arrangement you are unsure about. Model information or a photo of the accessible equipment label can help confirm the request.
Explain whether the concern occurs at startup, after extended use, or when changing modes. If you have a heat pump, mention any unexpected auxiliary-heat indication. The appropriate maintenance scope should follow the equipment and its operating needs.
Your questions, answered
Can I wait until the first cold day?
You can request a visit whenever you have a concern. Planning ahead gives you more opportunity to address findings before demand rises.
How do I arrange a visit?
Start with the scheduling page or call 337-287-2132. We confirm your address, service zone, equipment, and available appointment.
How does S&S stand behind the work?
Our standard written workmanship coverage is one year on installations and 90 days on repairs unless a different written term applies. Maintenance requirements and other conditions apply; equipment warranties are separate.
Failure to maintain your unit according to the manufacturer’s instructions may void coverage under its 5- or 10-year factory parts warranty. Keep your maintenance records. The manufacturer’s written terms determine your coverage.
Read warranty requirements