When to call S&S
- A major repair on an aging system
- Repeated breakdowns
- Rooms that remain uncomfortable
- A remodel, addition, or change in how you use the home
Understand the cause and the scope
Capacity is only one part of a successful installation. We consider the heating and cooling load, existing ductwork, access, controls, and the components that will remain. A larger unit is not automatically a better choice. The recommendation should connect equipment capabilities to the needs of the house.
Make a confident decision
Compare the complete scope: matched equipment, duct changes, electrical needs, drain work, controls, removal, startup, registration, and written workmanship coverage. Ask what is being reused and what is excluded. We explain the differences between your options so the decision is about the whole project.
Bring the home into the equipment decision
Start the consultation with a short list of goals: rooms that are difficult to cool, operating noise, moisture concerns, planned renovations, and how long you expect to use the home. Existing equipment size is useful background, but it should not be the only reason to choose the next system.
ENERGY STAR identifies home-specific sizing, airflow, refrigerant setup, and duct evaluation as important parts of installation quality. Ask which information is being used for your home and how any limitations of the existing distribution system affect the recommendation.
Use a complete installation comparison
Two proposals can list similar outdoor equipment while including very different work. Put the full scopes side by side and mark each item included, reused, excluded, or still unanswered. A clear comparison helps you understand the difference in price before selecting an option.
Discuss work around the equipment early. Access, drainage, controls, electrical changes, and coordination with other trades can affect the project. Ask how unexpected conditions or requested changes will be documented and approved.
- Exact indoor/outdoor equipment combination and controls
- Duct, return, transition, and insulation work
- Refrigerant lines, drainage, electrical, and site-access scope
- Removal, startup, permit/inspection responsibilities, and owner orientation
- Registration documents, required maintenance, and written coverage
Leave the project with an ownership record
At closeout, ask where to find the model and serial numbers, how to operate the selected controls, which filters to use, and how to arrange ongoing care. Confirm the registration status and retain the equipment warranty alongside S&S’s separate workmanship terms.
If financing is part of the purchase, keep the lender agreement with the project documents. The equipment, installation scope, and written coverage should remain clear regardless of which payment option you choose.
From the S&S service records
A replacement that included the connections around the equipment
Documented installation work · An S&S replacement included the indoor and outdoor equipment, return-air changes, drainage, controls and an outdoor pad.
Your questions, answered
What happens to my factory warranty?
The manufacturer sets coverage and registration requirements. S&S submits registration where possible; confirm completion and retain the documents. Parts coverage and S&S workmanship coverage are separate.
How do I arrange a visit?
Start with the scheduling page or call 337-287-2132. We confirm your address, service zone, equipment, and available appointment.
How does S&S stand behind the work?
Our standard written workmanship coverage is one year on installations and 90 days on repairs unless a different written term applies. Maintenance requirements and other conditions apply; equipment warranties are separate.
Failure to maintain your unit according to the manufacturer’s instructions may void coverage under its 5- or 10-year factory parts warranty. Keep your maintenance records. The manufacturer’s written terms determine your coverage.
Read warranty requirements