When to call S&S
- A major furnace repair
- An aging heater with recurring issues
- A home renovation affecting the load
- A replacement needed alongside cooling equipment
Understand the cause and the scope
The project may involve the furnace, venting, fuel connections, drains, electrical connections, and duct transitions. The exact requirements depend on the selected equipment and site. The estimate should explain the work and any existing components being reused.
Make a confident decision
Compare installed scope and written coverage, not just equipment efficiency. Tell us about cold rooms, operating noise, and previous repairs. Ask what startup checks and owner information are included so you know how to operate and maintain the new system.
Ask about HVAC financing
Start with a written project estimate, then ask about available financing through Wells Fargo Bank, N.A. Subject to credit approval. Monthly payments are required; the eligible purchase and current lender terms determine available options.
Review financing detailsBuilt for Gulf Coast conditions
Southwest Louisiana systems work through long cooling seasons, high humidity, salt-influenced air, storms and heavy rainfall. The recommendation should consider drainage, corrosion exposure, airflow and recovery after outages—not equipment capacity alone.
Read the Southwest Louisiana humidity guide · Read the outdoor-equipment corrosion guide
Equipment and registration
S&S is a Carrier - Tempstar Elite Dealer and an approved Trane Dealer. Ask which brand and model fit the project. Manufacturer registration controls eligibility for extended parts coverage. S&S submits registration where possible; the customer should retain and check the manufacturer confirmation. The manufacturer’s written eligibility and warranty terms control.
Parts coverage and workmanship coverage
Manufacturer parts coverage and S&S workmanship coverage are separate. A manufacturer parts warranty covers the part only; diagnostic labor, refrigerant, freight and miscellaneous materials are billable unless covered under the S&S labor warranty. Standard S&S coverage is one year on installation workmanship and 90 days on repairs, unless a longer period is stated in writing on the estimate or purchased as an extended labor plan. Covered workmanship corrections include labor during normal business hours. Maintenance requirements, exclusions and other written conditions apply.
Compare the furnace with the system around it
Bring information about the existing cooling equipment, thermostat, ducts, and fuel supply to a heating replacement consultation. Explain whether the project replaces only the furnace or coordinates heating and cooling changes together. A proposal should identify the components being kept and how they work with the selected furnace.
List the comfort concerns you want considered: cold rooms, operating noise, uneven air movement, or difficulty using the controls. A replacement estimate should connect those concerns to the scope, even when some require work beyond the furnace itself.
Review installation and closeout responsibilities
Ask about the selected equipment’s venting, drainage, fuel, electrical, and air-distribution requirements. Clarify access and the work needed around the unit, including the applicable permit and inspection responsibilities. Treat unknown existing conditions as questions to resolve, not silent assumptions in the comparison.
Before handover, request an explanation of the thermostat modes, filter requirements, and maintenance instructions. Keep model numbers, registration status, and equipment coverage with the separate workmanship terms. A documented closeout makes future service easier to arrange.
- Exact furnace and retained cooling equipment
- Venting, fuel, drainage, electrical, and transitions
- Removal, access, and required approvals
- Startup, operating instructions, registration, and coverage
Your questions, answered
Does a gas furnace need electricity?
Typical forced-air gas furnaces use electricity for controls and the blower. A gas supply alone does not mean the furnace operates during a power outage.
How do I arrange a visit?
Request service online or call 337-287-2132. We confirm your address, equipment, and available appointment.
How does S&S stand behind the work?
Our standard written workmanship coverage is one year on installations and 90 days on repairs unless a different written term applies. Maintenance requirements and other conditions apply; equipment warranties are separate.
Failure to maintain your unit according to the manufacturer’s instructions may void coverage under its 5- or 10-year factory parts warranty. Keep your maintenance records. The manufacturer’s written terms determine your coverage.
Read warranty requirementsAC repair in Lake Charles, Moss Bluff, Sulphur and Westlake
S&S accepts repair requests throughout these Southwest Louisiana service areas. Choose your community to review ZIP coverage, local service details and the information to have ready before a visit. The office confirms the complete address, equipment and available appointment.
AC repair in Lake Charles, LA
Repair requests are available for Lake Charles postal addresses in 70601, 70605, 70607 and 70615.
AC repair in Moss Bluff, LA
Repair requests are available in 70611, including Moss Bluff addresses that use Lake Charles as the postal city.
AC repair in Sulphur, LA
Repair requests are available in 70663 and 70665. Tell us whether the problem began today or has affected comfort longer.
AC repair in Westlake, LA
Repair requests are available in 70669. Tell us whether the problem affects the whole property or particular rooms.