1. Information We Collect
We may collect the following types of information when you visit or interact with our site:
-
Personal Information: Name, email address, phone number, address, and other identifying details you provide through forms or service inquiries.
-
Technical Information: IP address, browser type, operating system, referral URLs, and interaction data (e.g., pages visited, time spent on site).
-
Lead Form Data: If you fill out a request for a quote or free inspection, we may collect additional service-related details.
-
Cookies and Tracking Technologies: To enhance your user experience and understand visitor behavior, we use cookies and similar tracking tools.
2. How We Use Your Information
We use the information we collect for the following purposes:
-
To respond to inquiries and provide customer service
-
To process service requests or estimates
-
Send marketing emails or promotional offers (only if you opt-in)
-
To improve website functionality, performance, and security
-
Conduct remarketing or retargeting ads across platforms
-
To comply with legal obligations and prevent fraudulent activity
3. How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute data security.
We do not sell your personal information. We may share your data with:
-
Service providers and partners who assist in operations, advertising, or communication (like CRMs, email platforms, or call tracking tools)
-
Law enforcement or regulatory bodies if required by law
4. Cookies and Tracking Technologies
Cookies are small data files stored on your device. We use cookies to:
-
Understand how visitors interact with our site
-
Personalize user experience and remember your preferences
-
Power third-party remarketing campaigns (e.g., Google Ads, Meta Ads)
-
Enhance overall user experience
You can adjust your browser settings to refuse cookies or alert you when they are being used. Disabling cookies may impact certain site functionalities.
5. Your Data Rights
You may request:
-
Access to the personal data we hold about you
-
Correction of any incorrect data
-
Deletion of your data (where applicable)
-
To opt-out of marketing communications at any time
6. Third-Party Links
Our website may contain links to external sites or third-party tools (e.g., Google Maps, scheduling platforms). We are not responsible for the privacy practices or content of these external websites. Please review their privacy policies before providing any personal information.
7. Children's Privacy
Our website is not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children.
8. Your Consent
By using our website, you consent to this Privacy Policy. Continued use after changes are posted signifies your agreement to those changes.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected by the "Effective Date" at the top. We encourage you to review this page periodically to stay informed.
10. Contact Us
S&S HVAC and Preventative Maintenance
Phone: (337) 287-2132
Email: operations@sandshvac.net
Location: Serving Lake Charles, Moss Bluff, and the surrounding areas in Louisiana
