Two seasonal visits
The S&S Comfort Priority Club includes a cooling tune-up and a heating check each membership year. Membership helps organize recurring care and the record of that care. It does not mean that every repair, part, filter, or refrigerant charge is included.
Use the benefits for the right work
The 10% discount applies to repairs of existing equipment, not replacements, ductwork projects, or add-ons. The diagnostic fee is waived when S&S performs the repair. The loyalty credit is the separate replacement benefit: $100 per completed continuous membership year, up to $500.
Know the term before joining
There is a 12-month initial term. Early cancellation uses the stated true-up calculation; annual prepaid cancellation follows the stated refund formula. Read the complete membership terms and compare the monthly and annual options.
Priority is a scheduling benefit
Member calls are scheduled ahead of non-member calls, including after major weather. This is not a same-day guarantee. Tell the office about urgent circumstances so it can explain actual availability.
Match the membership to your actual systems
Start with the number of systems at the property and the service address. Make sure the enrollment record describes the equipment you want covered; two thermostats do not always mean the same arrangement as two independent systems. If you are unsure, ask the office to confirm the equipment list before enrollment.
Keep the membership agreement, payment choice, enrollment date and completed-visit records together. When you call for a repair, tell the office that you are a member and ask how the applicable benefit will appear on the estimate. Read the current club page for prices, eligibility and the complete terms rather than relying on an older promotional screenshot.
- Which systems and address are enrolled?
- How are the cooling and heating visits arranged?
- Which charges remain outside membership?
- How will any qualifying repair discount or diagnostic benefit appear?
- What happens if you move, replace equipment or cancel during the initial term?
Sources: S&S Comfort Priority Club benefits and complete terms
General homeowner information from S&S HVAC. Equipment instructions and the approved project scope govern work on your system. Source links support the guidance; they do not imply a manufacturer endorsement.